Senior Technical Account Manager
Core
Senior Technical Account Manager driving adoption and long-term value for strategic technology accounts by acting as a trusted technical partner.
Role type
Senior IC Technical Account Manager
Builds
Customer success plans, executive business reviews, and product roadmap improvements
Domain
SaaS / DevSecOps / Application Security
Deliverable
client delivery
Required skills
Strategic account management, technical problem-solving, executive communication, churn risk management, product advocacy, customer empathy, relationship building, complex concept translation, urgent situation de-escalation
Preferred skills
DevSecOps background, application security knowledge, CI/CD environment expertise, source control management familiarity, fast-paced tech environment experience
Technologies
GitHub Actions, GitLab, CircleCI, Jenkins, Buildkite, Git, SVN, Perforce, OWASP Top 10
Responsibilities
Manage portfolio of strategic customers and build relationships with technical stakeholders and executives; Conduct regular customer check-ins to assess adoption and business needs; Develop and execute personalized customer success plans; Partner with Sales to deliver executive business reviews; Collaborate with Technical Support to resolve product issues; Work with Product teams to advocate for roadmap improvements; Represent customer voice internally to shape product capabilities; De-escalate urgent or sensitive customer situations; Identify opportunities for engagement, adoption, and growth; Contribute to product documentation and internal processes; Evolve customer success practices for scalability.
