Level 2/3 Service Desk Engineer – Brisbane
Core
Provide advanced technical support, root cause analysis, and proactive maintenance for MSP clients in aged care, health, and community sectors.
Role type
Senior IC Service Desk Engineer (Level 2/3)
Builds
Client IT environments including Microsoft 365, Azure, Windows Server, and security platforms
Domain
Managed Services / IT Operations
Required skills
Microsoft 365 administration, Azure infrastructure management, Windows Server & Active Directory, networking (switching, routing, DNS, DHCP), cybersecurity incident response, endpoint management, RMM platforms, backup and disaster recovery, technical documentation, mentoring
Preferred skills
Microsoft Modern Desktop Administrator, Azure Administrator, Endpoint Administrator, CompTIA Network+, CompTIA Security+, ITIL Foundation
Technologies
Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, Intune, Azure, Windows Server, Active Directory, RMM platforms
Responsibilities
Resolve complex incidents and service requests across Microsoft, server, networking, cloud, and endpoint technologies; Administer Microsoft 365, Azure, and Windows Server environments; Investigate and remediate security incidents; Perform proactive maintenance including patching and monitoring; Mentor Level 1 engineers; Assist with device provisioning and technology lifecycle activities; Contribute to project implementations and automation opportunities
Seniority
Mid-Senior, hands-on IC