IT Operations Manager
Core
Central technology lead for a small IT function supporting a community and support provider, partnering with operational and clinical teams to automate solutions.
Role type
IT Operations Manager
Builds
Automated technology solutions, CRM/client management platforms, and stable IT environments for home and community support services.
Domain
Non-profit / Community Support / IT Operations
Required skills
CRM administration (HubSpot), vendor management, offshore team leadership, ITSM/SLA reporting, security policy enforcement, hands-on troubleshooting (hardware/software/networks/M365)
Preferred skills
Stakeholder management, process improvement, roadmap planning
Responsibilities
Partner with operational and clinical teams to automate technology solutions; Own CRM and client management platforms (configuration, reporting, training); Manage technology vendors; Lead a two-person offshore helpdesk team; Maintain environment stability and security across multiple sites.
Seniority
Mid-level, hands-on IC