Customer Success Account Manager (CSAM)
Core
Senior Customer Success Account Manager driving cloud adoption and proactive support for retail customers in Australia.
Role type
Senior IC Customer Success Account Manager
Builds
Cloud adoption programs and proactive support services for retail customers
Domain
Cloud services / Retail
Required skills
complex technical engagement management, program management, stakeholder relationship management, resource orchestration, strategic account planning, cloud infrastructure knowledge, executive communication
Preferred skills
prior Program Manager or Engagement Manager experience, cloud migration expertise, partner ecosystem knowledge, technical architecture design
Technologies
Microsoft Cloud, hybrid infrastructures, cloud migrations
Responsibilities
Drive customer cloud adoption from pilot to production, create and deliver proactive support programs, partner on strategic account plans, accelerate cloud consumption and environment health, improve customer experience via technical feedback, orchestrate cross-functional collaboration
Seniority
Senior, hands-on IC with 10+ years experience
