Process Improvement Lead
Core
Driving business process transformation across Field Services by analyzing current processes, identifying inefficiencies, and designing improved future-state processes to enhance customer and employee experience, productivity, quality, and commercial outcomes.
Role type
Senior IC Process Improvement Lead
Builds
End-to-end process engineering solutions and digital solution designs for Field Services
Domain
Telecommunications / Field Services Operations
Required skills
Process engineering, Business analysis, Customer journey mapping, Business process modelling, Lean Six Sigma, Agile methodologies, Stakeholder engagement, Workshop facilitation, Data analysis, Problem-solving, Process documentation
Preferred skills
Experience with process management tools, Ability to present to senior leaders, Navigating ambiguity, Building trusted relationships
Technologies
Process management tools, Agile frameworks
Responsibilities
Analyze current processes and identify inefficiencies, Design improved future-state processes, Facilitate stakeholder workshops, Develop process documentation, Support digital solution design, Monitor process performance
Seniority
Senior, hands-on IC
