Application Support Engineer
Core
Act as software detectives to identify and solve issues within multiple components of critical business systems, ensuring smooth application operation and system reliability.
Role type
Senior Application Support Engineer (SME)
Builds
Incident resolution and system performance improvements for critical business systems
Domain
IT Operations / Application Support
Deliverable
client delivery
Required skills
Splunk proficiency, incident management, problem-solving methodologies, scripting and automation
Preferred skills
SRE Observability
Responsibilities
Collaborate and manage the team to perform, engage with multiple teams on key decisions, provide solutions to problems for immediate and cross-functional teams, facilitate knowledge sharing sessions, monitor system performance and implement improvements
Seniority
Senior, hands-on IC with team management responsibilities
