SMC Analyst
Core
Coordinate technical teams during production incidents, assess business impact, and drive service restoration for business-critical services.
Role type
Senior Incident Management Analyst
Builds
Service stability and reliability for business-critical services
Domain
IT Operations / Service Management
Required skills
Incident Management, Major Incident Management, Problem Management, Root Cause Analysis, ServiceNow, ITIL, Linux, Windows, Networking fundamentals, Event Management, Hybrid cloud operations
Preferred skills
Cloud Incident Management, AI tools, Automation, Continuous service improvement
Technologies
ServiceNow, Linux, Windows, Cloud, AI
Responsibilities
Coordinate technical teams during production incidents and service disruptions; Monitor health and performance of business-critical services; Lead root cause analysis and post-incident reviews; Identify opportunities to improve processes and contribute to automation; Maintain accurate ServiceNow documentation and records.
Seniority
Mid-level, hands-on IC
