Specialty Vehicle Service Support Specialist II
Core
Provide technical service support to customers and dealers for specialty vehicles, resolving field issues and applying warranty processes.
Role type
Specialty vehicle service support specialist
Builds
Service bulletins, campaigns, updates, and technical literature for Freightliner and related brands
Domain
Automotive and medium/heavy-duty commercial vehicle service
Required skills
Conflict resolution, automotive or commercial vehicle electrical systems knowledge, electrical schematics reading, CAD drawings interpretation, multiplexing and CAN communication networks, data analysis for metrics and CX improvement, Microsoft Office and Excel
Preferred skills
Associate degree in automotive, 2-4 years relevant experience or 6 years experience in lieu of degree, automotive or truck dealership work experience, heavy equipment troubleshooting, automotive dealer network operations knowledge
Technologies
Multiplexing, CAN communication networks, Microsoft Office, Excel, CAD
Responsibilities
Maintain service records and document problems/corrective actions, assist in developing service bulletins and campaigns, review technical content, provide technical assistance to field service personnel, perform field and service warranty duties, communicate corrective actions to departments, travel to identify and correct customer/product problems, participate in call center process improvement
Seniority
Mid-level, hands-on IC
