IT Support Engineer
Core
Provide advanced Level 2 IT support and escalation for client environments, troubleshooting hardware, software, and network issues across Windows and Microsoft 365 ecosystems.
Role type
Level 2 IT Support Engineer (Systems Administration & Networking)
Builds
Secure, reliable IT environments for multiple independent business clients
Domain
Managed Services Provider (MSP) / Enterprise IT Support
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 administration, Active Directory/Entra ID management, network diagnostics (TCP/IP, DNS, DHCP, VLANs), endpoint security, backup and disaster recovery, PowerShell scripting, hardware installation and configuration
Preferred skills
MSP experience, Intune/Azure/Conditional Access administration, Hyper-V/VMware virtualization, firewall management, email security (SPF/DKIM/DMARC), Microsoft 365 migrations, Cisco CCNA certification
Technologies
Windows 10/11, Windows Server, Active Directory, Entra ID, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, DNS, DHCP, TCP/IP, VLANs, firewalls, VPNs, RMM platforms, Intune, Azure, Hyper-V, VMware, PowerShell, Cisco
Responsibilities
Independently troubleshoot and resolve escalated issues from Level 1 technicians; administer user accounts, groups, and permissions in Active Directory and Entra ID; diagnose and resolve network connectivity and email delivery problems; manage backup and disaster recovery systems; install, configure, and replace workstations, servers, and network equipment; document environments and resolutions; coordinate with software vendors and third parties; participate in on-call rotation and occasional evening/weekend work
Seniority
Mid-level, hands-on IC