ServiceNow workflow manager
Core
Lead ServiceNow implementations, custom application development, and CMDB governance for government IT operations.
Role type
Senior ServiceNow Workflow Manager (Technical Lead)
Builds
Custom ServiceNow applications, CMDB architectures, and executive analytics frameworks.
Domain
Government IT / ServiceNow Platform
Required skills
ServiceNow core modules (ITSM, CMDB), JavaScript, Glide APIs, ServiceNow scripting, REST/SOAP integrations, SDLC understanding, CMDB design and governance, technical leadership, strategic planning, team mentorship, incident response, process automation, executive analytics.
Preferred skills
ServiceNow Certified System Administrator (CSA), ITIL Foundations, DOD Networks experience (NIPR, SIPR, JWICS).
Technologies
ServiceNow, JavaScript, Glide APIs, REST, SOAP, CSS, Flow, BI, UX/UI Design.
Responsibilities
Provide technical leadership and architectural guidance for ServiceNow implementations; Lead complex ServiceNow projects including upgrades and custom development; Oversee CMDB strategy and governance; Review and approve technical designs and workflows; Manage and mentor a team of ServiceNow professionals; Lead incident response and problem resolution; Develop strategic planning for the ServiceNow roadmap; Create executive-level analytics frameworks.
Seniority
Senior, hands-on IC with team leadership
