Customer Value Manager, Migrations
Core
Guide high-touch legacy customers through complex migrations to a digital SaaS platform, minimizing friction and driving adoption.
Role type
Senior Digital Customer Value Manager (Migration Specialist)
Builds
Digital SaaS platform adoption and migration services for enterprise clients
Domain
Information management, digital transformation, cloud storage
Required skills
Customer Success for Enterprise/Mid-Market, complex digital transformation leadership, legacy-to-SaaS migration execution, data-driven enablement strategy, cross-functional orchestration, technical translation of SaaS/cloud capabilities, vertical expertise in regulated industries (Financial Services, Energy, Legal, Life Sciences, Media, Public Sector), account health management
Preferred skills
Proficiency with Customer Value Platforms (CSP)
Technologies
SaaS, cloud storage, information governance, electronic content management, document capture technologies
Responsibilities
Develop customized Value plans mapping legacy workflows to SaaS capabilities, execute data-driven enablement strategies to drive user adoption, partner with engineering teams to resolve migration technical issues, maintain account health records and execute handovers to steady-state teams
Seniority
Senior, hands-on IC
