Customer Success Representative
Core
Support Global Account Managers and Managing Directors in managing relationships and driving growth for Iron Mountain's Global Industries Accounts.
Role type
Customer Success Representative (Sales/Operations hybrid)
Builds
Global account strategies, customer retention programs, and new business unit expansion
Domain
Information management, records storage, and digital transformation services
Required skills
managing large complex customer relationships, global account management, cross-functional collaboration, issue resolution, contract negotiation, SLA management, RFP response, forecasting, bad debt management, business review leadership, cross-sell and upsell execution, project oversight
Preferred skills
sales background, operational background, proactive problem solving, independent work
Technologies
SFDC
Responsibilities
Support GI team to drive business, customer loyalty, and retention; Collaborate in development and execution of Global Account strategies; Identify and uncover new opportunities through established relationships; Build and maintain strong relationships with customer key contacts; Lead recurring calls and Business Reviews; Manage bad debt; Assist with contract negotiations and operations; Execute price increases; Support key account selling activities including RFP responses and forecasting; Update and maintain customer and prospect information; Break into new lines of business groups within global accounts; Understand customer needs and lead small to medium sized projects
Seniority
Mid-level, hands-on IC
