Transformation & Continuous Improvement Specialist
Core
Lead end-to-end transformation initiatives to modernize global service delivery by integrating emerging technologies like Generative AI and intelligent automation.
Role type
Senior IC transformation & continuous improvement specialist
Builds
Scalable service models, standardized workflows, and platform-based delivery models for new customer implementations
Domain
Information management, digital transformation, and business process outsourcing (BPO)
Required skills
Lean Six Sigma, process optimization, change management, risk management, compliance controls, Generative AI implementation, intelligent automation, analytics
Preferred skills
Experience with robotics, Intelligent Document Processing (IDP), strategy consulting
Technologies
Generative AI, robotics, Intelligent Document Processing (IDP), analytics platforms
Responsibilities
Identify, design, and execute process improvements using Lean Six Sigma and automation; Architect standardized workflows and governance structures; Prioritize and implement high-value use cases for AI and automation; Partner with cross-functional teams to manage change; Embed risk management and compliance controls into transformation efforts
Seniority
Senior, hands-on IC
