Information Technology Process Engineer I
Core
Formalize IT processes (change, configuration, incident, problem, SDLC) and manage day-to-day operational activities to ensure process stability and compliance.
Role type
Junior IT Process Engineer
Builds
IT service delivery lifecycle and process frameworks
Domain
IT Operations / ITIL / Manufacturing
Required skills
ITIL framework knowledge, change management, incident management, root cause analysis, process documentation, process improvement, compliance monitoring, data analysis, mentoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Drive assessment and authorization of changes to IT production environment; minimize service disruption from improper changes; identify root causes of incidents and prevent recurrence; support configuration management and data accuracy; develop process tools and templates; monitor process performance against KPIs; ensure compliance with audit requirements (e.g., Sarbanes-Oxley); provide technical consulting and mentoring on process utilization.
Seniority
Entry-level (0-2 years experience)
