Managed IT Manager
Core
Lead and supervise staff consultants to deliver technical service solutions and ensure SLA compliance for assigned clients.
Role type
Senior Managed IT Manager (Team Lead & Account Management)
Builds
Customized managed service solutions and technology implementations for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
Team leadership, client relationship management, technical service delivery oversight, project management, technical troubleshooting, process improvement, documentation management, CRM proficiency, ITIL knowledge
Preferred skills
PMP, CompTIA Project+, CCNA, MCSE, AWS, CompTIA Security+ certifications
Responsibilities
Lead and supervise staff consultants, serve as primary point of contact for clients, oversee technical service delivery, design and implement customized managed service solutions, manage client projects, develop technical documentation standards, provide technical guidance on escalations
Seniority
Senior, hands-on IC with team management
