Supervisor Order management and Agent Support
Core
Lead and develop Order Management and Agent Support teams across multiple Belgian locations to ensure timely order processing and service quality.
Role type
Senior people manager (operations)
Builds
Reliable and efficient order management and agent support services for customers and partners
Domain
Industrial gases / Supply chain operations
Required skills
Team leadership and coaching, operational process management, SAP implementation, change management, KPI monitoring, cross-functional collaboration
Preferred skills
Advanced Excel, multilingual communication (Dutch, French, English)
Responsibilities
Lead, coach, and develop Order Management and Agent Support teams; Organize daily operations and staffing; Ensure timely and accurate processing of customer orders and agent activities; Coordinate operational escalations and complaints; Support SAP Go Live activities including testing and training; Standardize and optimize processes; Monitor performance via KPIs and initiate continuous improvements; Ensure compliance with safety, quality, and regulatory requirements
Seniority
Senior, hands-on IC