Senior Manager, Command Center Operations
Core
Lead IT Command Center operations to ensure service availability, minimize business impact of outages, and manage diverse technical support and monitoring teams.
Role type
Senior Manager, IT Operations & Command Center
Builds
IT service stability, incident response capabilities, and operational efficiency for AIA's digital ecosystem
Domain
Insurance / IT Operations / Service Management
Required skills
IT operations management, incident management, team leadership, batch operations, system monitoring, stakeholder communication, strategic planning
Preferred skills
ITIL certification, CompTIA certification, application monitoring expertise, patch management knowledge
Technologies
ITIL, CompTIA, application monitoring tools, batch processing systems, network monitoring tools
Responsibilities
Lead and mentor diverse IT support and operations teams; manage incident and service delivery to minimize downtime; supervise system and network monitoring; drive process improvement initiatives; communicate with senior management and stakeholders; contribute to strategic IT planning
Seniority
Senior, hands-on IC
