Membership Manager | Brookfield Place
Core
Lead a team of Member Support Consultants to drive membership growth, manage daily club operations, and ensure exceptional member experiences from onboarding to retention.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Membership sales, member retention programs, and high-performance team operations
Domain
Fitness & Wellness
Required skills
Team leadership and mentoring, sales target achievement, customer journey management, sales techniques (up-selling/cross-selling), roster management, business system proficiency
Preferred skills
Customer retention strategy expertise, ability to motivate teams towards goals
Technologies
Business computer systems
Responsibilities
Manage daily workflow of the Member Support Consultant team to meet sales targets; Achieve personal monthly and annual sales targets; Create structures to ensure team meets daily performance criteria; Assist in delivering sales training to the team; Achieve member retention and growth budgets; Respond to member enquiries within 24 hours; Support development of initiatives to drive membership growth; Assist in developing the fortnightly roster
Seniority
Senior, hands-on IC with team leadership