Field Service Manager
Core
Lead a team of field tech service resources and workshops to deliver preventive maintenance, troubleshooting, commissioning, and modernization solutions for electrical service customers.
Role type
Senior Field Service Manager (Operations & Leadership)
Builds
Field service operations and shop-based repair workshops
Domain
Electrical services / Industrial maintenance
Required skills
Field service operations management, team leadership, operational excellence, KPI tracking, continuous improvement, customer retention, safety compliance, engineering drawing interpretation, SAP proficiency, strategic growth planning
Preferred skills
Experience in global business environments, cultural diversity management, strong planning and prioritization
Technologies
SAP, MS Word, MS Project, MS Excel, MS PowerPoint
Responsibilities
Ensure customer retention through superior field service experience, drive continuous improvement of field service quality, steer performance via KPIs and corrective actions, guide a continuous improvement culture, collaborate with Sales and Commercial teams, maintain high safety and environmental standards
Seniority
Senior, hands-on IC with leadership responsibilities