Operations Account Manager
Core
Lead a team to coordinate customer support processes and order fulfillment for local sales units, ensuring quality, volume, and on-time delivery from inquiry to after-sales service.
Role type
Senior Operations Account Manager (Team Lead)
Builds
Customer service strategies and optimized operational processes for sales units
Domain
Industrial manufacturing and project management
Required skills
Team leadership, strategic account management, order fulfillment, cross-functional issue resolution, continuous improvement, KPI management, forecasting, executive engagement
Preferred skills
Engineering background, SAP/AMSAP proficiency, Power BI, Salesforce, EDI, EWM, COBOL, Shop Floor Control (SFC)
Technologies
SAP, AMSAP, Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, SFC
Responsibilities
Manage strategic customer accounts and order fulfillment operations; Lead cross-functional communication and issue resolution; Drive continuous improvement initiatives; Oversee post-sales support and claims management; Monitor account performance through KPI management and forecasting
Seniority
Senior, hands-on IC with team leadership