Senior Best Practice Consultant, Process & Enablement
Core
Lead process management, operational knowledge governance, and enablement for Global People Services to ensure standardized, sustainable, and accessible operational content and tools.
Role type
Senior IC process management and knowledge governance consultant
Builds
Global process standards, operational knowledge repositories, training content, and enabling tools for People Services
Domain
HR Operations / Shared Services / Knowledge Management
Required skills
process management, process documentation, process improvement, knowledge governance, content lifecycle management, HR technology proficiency, stakeholder advisory, project management, cross-functional collaboration, global operations experience
Preferred skills
experience with process management platforms, AI-assisted documentation, developing operational training or e-learning content, process improvement or knowledge management certification, experience in an operational/production environment
Technologies
SharePoint, case management tools, Workday Knowledge Base
Responsibilities
Lead development and refinement of process management standards, templates, and lifecycle practices; establish governance for internal operational knowledge and content repositories; maintain and translate requirements for process and knowledge tools; embed governance and risk requirements into process lifecycle practices; establish standards for operational training content and e-learning modules; provide consultative guidance to leaders on process management and enablement tools.
Seniority
Senior, hands-on IC