Best Practice Consultant, Operational Services
Core
Coordinate process documentation, knowledge management, and governance activities to support operational excellence and compliance within HR operations.
Role type
Operational Excellence Consultant (HR Operations)
Builds
Process repositories, governance trackers, and compliance evidence libraries for HR Shared Services
Domain
Human Resources / Operational Excellence
Deliverable
dashboards & analysis
Required skills
Process documentation, Knowledge management, Governance coordination, Quality assurance, Stakeholder coordination, Repository management
Preferred skills
Audit support, Workday Knowledge Base, Continuous improvement
Technologies
SharePoint, Workday
Responsibilities
Coordinate process inventory updates and documentation lifecycle; Maintain governance calendars and control inventories for audits; Support content lifecycle activities across knowledge repositories; Compile team measures and status reports; Recommend improvements to team workflows and administrative routines.
Seniority
Mid-level, hands-on IC