Sales Operations & CRM Manager (m/w/d) | GGW GmbH
Core
Ensuring efficient and transparent sales processes and supporting sales teams systemically by managing CRM and contract systems.
Role type
Sales Operations & CRM Manager
Builds
Sales controlling, structured sales data, KPI reporting, CRM workflows, and inventory management system features.
Domain
Insurance brokerage for German SMEs
Required skills
Sales process knowledge, CRM system expertise, inventory management system experience, data structure and reporting understanding, cross-functional project management
Preferred skills
Industrial insurance experience, Power User status in internal inventory systems
Technologies
CRM systems, inventory management systems, reporting tools
Responsibilities
Create and develop sales controlling; Analyze portfolio developments, customer acquisition, and churn; Ensure data quality and master data maintenance for CRM and inventory systems; Coordinate with IT for technical implementation of workflows and system optimizations; Conduct training and support sales teams in system usage; Analyze, document, and optimize internal sales processes.
Seniority
Mid-level, hands-on operational management