Senior Software Engineer, Product Development
Core
Provide Level 2 production support for a cloud-native Order Management System (OMS), ensuring high availability and resolving incidents for global customers.
Role type
Senior IC L2 Support Engineer (Supply Chain SaaS)
Builds
Cloud-native Order Management System (OMS) and related supply chain software
Domain
Supply chain / Retail / eCommerce
Required skills
Troubleshooting, Root Cause Analysis (RCA), Cloud infrastructure monitoring, Distributed microservices debugging, Observability tools usage, Incident management, Change management, Agile/Scrum processes
Preferred skills
Supply chain domain knowledge (OMS, Inventory, ATP, DOM), Retail/eCommerce order fulfillment processes, SaaS support experience
Technologies
Java, Spring Boot, React JS, JavaScript, MongoDB, AWS (Lambda, SNS, SQS, CloudWatch), Apache Camel, Elasticsearch, Loki, Grafana, REST APIs, Git, Linux/Unix, CLI, JSON, XML
Responsibilities
Investigate and resolve production incidents within SLAs, Perform Root Cause Analysis for recurring issues, Analyze application logs, API failures, and database records, Monitor production health and proactively prevent incidents, Support application deployments and configuration changes, Create and maintain knowledge articles and operational runbooks, Participate in rotational on-call shifts
Seniority
Mid-Senior, hands-on IC