Managing Director, Managed Services Delivery
Core
Lead the design and execution of the Managed Services client experience strategy across onboarding, transition, delivery, governance, service reviews, and expansion to create a consistent, scalable, and differentiated experience.
Role type
Senior leadership, Managing Director for Managed Services Delivery
Builds
A connected, accountable operating model for Managed Services across the full client lifecycle
Domain
Professional services, accounting, managed services, client delivery
Required skills
Managed services leadership, client relationship management, delivery governance, recurring services management, operational discipline, strategic planning, cross-functional partnership, data-driven decision making, change management, executive communication, value realization
Preferred skills
CPA, MBA, experience with AI enablement, experience with offshore teams
Technologies
AI-enabled tools, workflow automation platforms, data analytics tools
Responsibilities
Define and implement standards for client communication, meeting cadence, executive reporting, escalation management, and issue resolution; Partner with delivery leadership to ensure engagements have clear roles, KPIs, SLAs, and accountability structures; Identify friction points and translate insights into scalable operating improvements and playbooks; Collaborate with growth and account leadership to support retention and expansion; Work with transitions teams to improve onboarding consistency and accelerate time to value; Create feedback loops to improve service quality and platform performance.
Seniority
Senior, hands-on IC with executive leadership responsibilities
