Customer Care Lead, Beckett
Core
Leading and mentoring the Customer Care Center team to resolve customer issues, ensure turnaround times, and assist the Claims department.
Role type
Senior Customer Care Lead
Builds
Customer response center operations and service quality
Domain
Collectibles authentication and grading services
Deliverable
dashboards & analysis
Required skills
Customer service leadership, conflict resolution, policy development, multi-tasking, claims assistance, operational tracking
Preferred skills
Spanish fluency, familiarity with PSA standards, Associates Degree
Technologies
CRC portal, email, phone, chat
Responsibilities
Lead and mentor the Customer Care Center team, ensure turnaround times are met, assist team members with queries, create policies and procedures, corroborate with IT for efficiency features, aid with label correction and damage reviews, track resolutions, assist the Claims department, educate customers on company policies.
Seniority
Senior, hands-on IC
