Employee Experience HR Service Now Lead
Core
Own and optimize the Employee Experience ServiceNow/MyHUB product and global Knowledge Management strategy to deliver scalable self-service and trusted HR knowledge.
Role type
Senior Product Lead, ServiceNow & Knowledge Management
Builds
Employee self-service portals, knowledge bases, and HR workflows
Domain
HR Technology / Enterprise Service Management
Required skills
ServiceNow platform design and implementation, Knowledge Management strategy, Business process automation, Product governance, Stakeholder management, Change management, Data analytics, Team leadership, Technical debt reduction
Preferred skills
Experience with ServiceNow AI and analytics, Engineering community background, Global organization experience
Technologies
ServiceNow, MyHUB
Responsibilities
Lead the global Knowledge Management strategy and governance framework; Drive continuous improvement of portal journeys and self-service capabilities; Maintain product governance and prioritize enhancements; Oversee platform releases, testing, and incidents; Build capability across Knowledge Owners and key users; Maintain relationships with D&T and HR stakeholders; Lead the governance of the ServiceNow enhancement roadmap.
Seniority
Senior, hands-on IC with leadership responsibilities
