Employee Benefits Operations Manager
Core
Manage operations, team leadership, and process improvements to drive service excellence, client retention, and business growth in the employee benefits sector.
Role type
Manager, Operations (Employee Benefits)
Builds
Operational strategies, process improvements, and team capabilities for client-facing benefits services
Domain
Financial services / Insurance / Employee Benefits
Required skills
Team leadership, process improvement, budget oversight, KPI analysis, risk management, client relationship management, business judgment, talent development, cross-functional collaboration
Preferred skills
Industry licenses or certifications, experience in insurance/financial services, business development experience
Technologies
Operational dashboards, business intelligence reporting tools, automation tools
Responsibilities
Recruit, develop, and coach team members; manage operational resources and budgets; monitor KPIs and operational metrics; ensure compliance with regulations and company policies; implement process optimization and technology adoption initiatives; partner with cross-functional leaders on business priorities
Seniority
Manager, hands-on leadership