Guest Experience Specialist, The Westin Monache
Core
On-property point of contact for loyal Marriott Bonvoy Elite guests, creating emotional connections and activating the Westin's well-being brand pillars.
Role type
Guest Experience Specialist (Luxury Hotel)
Builds
Personalized guest experiences and wellness routines
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Interpersonal skills, Problem-solving, Communication (phone/email/text), Computer skills (Microsoft Office), Collaboration
Preferred skills
Front Desk or Concierge experience, Luxury property experience, Marriott/Alterra experience, Lightsight/GXP/Micros experience
Responsibilities
Recognize and greet Marriott Bonvoy Elite members, Serve as a one-stop shop for guest requests, Activate well-being brand pillars for guests, Assist management with training new hires, Collaborate with other departments and team members