Process Transformation Consultant – Group Benefits Operations
Core
Lead large-scale process transformation and operational excellence initiatives for Group Benefits Operations, driving measurable improvements in flow, quality, and service performance.
Role type
Senior Process Transformation Consultant (Operational Excellence)
Builds
Improved operational workflows, reduced cycle times, and sustained performance gains for Group Benefits business units.
Domain
Financial Services / Group Benefits / Insurance Operations
Required skills
Lean Six Sigma (DMAIC), Value Stream Mapping, Data Analytics, Stakeholder Management, Change Management, Process Optimization, Root Cause Analysis, KPI Definition, Low-code Automation Strategy, Coaching
Preferred skills
Group Benefits Operations experience, Microsoft Power Platform familiarity, Enterprise-scale transformation experience, Benefits Realization tracking
Technologies
Microsoft Power Platform (Power Apps, Power Automate, Power BI), GenAI tools
Responsibilities
Identify and lead high-impact process improvement initiatives; Apply DMAIC to diagnose complex operational issues; Lead end-to-end value stream mapping to identify bottlenecks; Establish performance baselines and implement control plans; Partner with technology teams to enable automation; Coach team members in Lean and Six Sigma techniques.
Seniority
Senior, hands-on IC