Head of Branch Customer Service
Core
Lead end-to-end Branch Customer Service operations across a nationwide network, ensuring consistent, compliant, and customer-centric servicing experiences through multiple channels.
Role type
Senior leadership operations manager (branch customer service)
Builds
Nationwide branch service operations, quality assurance frameworks, and distribution support processes
Domain
Insurance / Financial Services
Required skills
Operational leadership, quality assurance, risk management, workforce management, process improvement, change management, stakeholder management, data analysis
Preferred skills
Digital transformation, automation, strategic planning
Technologies
Productivity dashboards, management information systems
Responsibilities
Lead end-to-end branch customer service operations across the network; Establish quality standards and governance mechanisms; Manage a large, geographically dispersed workforce; Implement operational risk and compliance frameworks; Drive process optimization and service transformation initiatives.
Seniority
Senior, strategic leadership
