Senior Manager, Success Architecture
Core
Lead a team of Success Architects to drive customer adoption, value realization, and satisfaction for Salesforce's Data 360 platform.
Role type
Senior Manager, Customer Success
Builds
Customer success plans, team performance, and executive business reviews for Data 360
Domain
SaaS / CRM / Data Analytics
Required skills
Team leadership, strategic planning, customer success management, stakeholder management, data analysis, cross-functional collaboration, change management, enterprise software knowledge, global team management, executive communication
Preferred skills
Data 360 experience, CRM expertise, technical acumen, innovation mindset
Responsibilities
Build and develop a world-class team of Success Architects; drive customer adoption and technical health of Data 360; manage key success metrics including CSAT, retention, and expansion; act as an escalation point for high-severity issues; partner with global stakeholders to deliver customer experiences; create customer wins and case studies.
Seniority
Senior, hands-on IC with management responsibilities
