Marketing Cloud Success Architect
Core
Senior technical expert providing proactive and reactive architecture, product technical expertise, and advisory engagements to maximize customer success and adoption for large enterprise organizations using Salesforce Marketing Cloud.
Role type
Senior IC Marketing Cloud Success Architect
Builds
Technical architecture, DevOps, performance optimization, and solution design strategies for Marketing Cloud
Domain
MarTech / Customer Success / Enterprise Software
Required skills
Enterprise consulting, Marketing Cloud Engagement (Email/Mobile), Marketing Cloud Personalization/Intelligence/Account Engagement, Data modeling, Integration architectures, Data governance, Marketing Cloud scripting (AmpScript, SSJS, GTL, WSProxy), System architecture design, Security capabilities
Preferred skills
Multi-cloud implementation (Sales, Service, Industries, Commerce), Salesforce technical architecture (APIs, APEX), Personalization platforms, AI concepts, Customer Data Platforms, Data Lakes, Development tools (SQL, Javascript, JSON, XML, HTML, CSS)
Responsibilities
Evaluate and recommend optimization strategies for technical architecture and solution design; Translate complex technical concepts for technical, business, and executive stakeholders; Identify capability gaps and creative solutions; Facilitate and influence executive stakeholders to align technology strategy with business value; Develop and run playbooks aligned with engagement catalog; Build strong relationships with internal and external business partners
Seniority
Senior, hands-on IC
