Change Management Coordinator
Core
Coordinate end-to-end IT change processes, ensuring approvals, documentation, and implementation while supporting the Change Advisory Board (CAB) and monitoring compliance.
Role type
Change Management Coordinator (IT Service Management)
Builds
IT change management workflows and compliance reporting
Domain
Government IT Operations / IT Service Management (ITSM)
Deliverable
dashboards & analysis
Required skills
IT change management coordination, ITSM platform usage, CAB facilitation, process compliance monitoring, stakeholder communication, change scheduling, incident tracking, metrics reporting, process improvement, documentation management
Preferred skills
ITIL Foundation certification, ServiceNow experience, operational risk familiarity, workflow automation, cross-functional collaboration
Technologies
ServiceNow, ITSM platforms
Responsibilities
Coordinate end-to-end change process from submission through closure; Review change records for completeness and approvals; Facilitate Change Advisory Board (CAB) activities; Maintain change schedule and coordinate dependencies; Monitor normal, standard, and emergency changes for adherence; Track change status and escalate issues; Prepare change management metrics, dashboards, and reports; Support post-implementation reviews and compliance with governance requirements.
Seniority
Mid-level, hands-on IC
