Process Management Manager
Core
Lead end-to-end process reengineering and governance initiatives across retail banking units to ensure customer-centric, efficient, and compliant operations.
Role type
Senior Process Management Lead (Retail Banking)
Builds
Optimized retail banking processes (CASA, lending, cards, digital onboarding) and enterprise governance frameworks
Domain
Banking / Retail Operations / Process Engineering
Required skills
Process reengineering, operational transformation, regulatory compliance, stakeholder engagement, change management, performance metrics definition, SOP development
Preferred skills
Master's degree, advanced analytics, automation/digital capabilities
Technologies
None explicitly stated
Responsibilities
Lead end-to-end process reengineering for customer-facing and back-office processes; Establish and oversee enterprise process governance frameworks; Define process performance metrics and review trends; Engage senior leadership to align on transformation priorities; Chair governance forums and steering committees; Ensure compliance with internal policies and external regulatory requirements
Seniority
Senior, hands-on IC with strategic oversight