Snr. Account Specialist
Core
Strategic support for Enterprise account renewals, upsells, and long-term development by partnering with Account Managers to provide data, insights, and operational execution.
Role type
Senior Account Specialist (Sales Operations/Retention)
Builds
Sales strategies, renewal pipelines, and customer success outcomes for large Enterprise accounts
Domain
Legal, tax, accounting, compliance, and media services (Thomson Reuters)
Required skills
Account management, sales strategy, CRM proficiency, contract negotiation, data analysis, stakeholder collaboration, process improvement
Preferred skills
Experience in retention and renewals, complex issue resolution, cross-functional teamwork
Technologies
CRM software, sales tools
Responsibilities
Assist account managers with sales, upsell, cross-sell, and renewal strategies; Track and manage customer renewals; Prepare quotes, contracts, and documentation; Serve as a point of contact for sales and renewal inquiries; Analyze customer data to identify trends; Maintain customer information in CRM
Seniority
Senior, hands-on IC
