IT Operations Associate Analyst
Core
Monitor enterprise job schedules across multiple environments and manage production timetables for data-processing equipment to align with business demands.
Role type
IT Operations Associate Analyst (Production Scheduling & Incident Resolution)
Builds
Production schedules and incident resolution workflows for data-processing environments
Domain
Financial Services IT Operations
Required skills
Workflow orchestration, IT Service Management, troubleshooting, incident escalation, process adherence
Preferred skills
Knowledge of enterprise job scheduling, adaptability to new processes
Technologies
BMC Control-M, ServiceNow, Windows, Linux, Microsoft Teams, Outlook, SharePoint, OneNote
Responsibilities
Monitor enterprise job schedules in multiple environments, troubleshoot incidents based on documentation, communicate and escalate production/scheduling issues to support levels, execute service management requests, schedule maintenance downtime, maintain records on production request status
Seniority
Junior, hands-on IC
