Customer Assistance Spec
Core
Provides high-quality customer service to clients including consumers, healthcare professionals, and client personnel while documenting interactions and identifying adverse events and product complaints.
Role type
Customer Service Specialist
Builds
Customer support interactions and administrative fulfillment processes
Domain
Healthcare / Clinical Research
Deliverable
client delivery
Required skills
Documentation, adverse event identification, product complaint processing, medical information request fulfillment, regulatory compliance knowledge, multi-tasking, attention to detail, problem solving, computer proficiency
Preferred skills
Second language fluency, team collaboration, independent work, flexibility
Technologies
Email, fax, regular mail, computer software
Responsibilities
Provide customer service to diverse client groups, document interactions per guidelines, identify adverse events and product complaints, process medical information requests via multiple channels, perform line checks and system verifications, generate reports
Seniority
Individual Contributor, entry to mid-level
