Lead Customer Service - Order Management Spain
Core
Lead Customer Service Representative supporting clients in administration, order management, quotations, and master data at a Shared Service Center.
Role type
Senior IC Customer Service Lead
Builds
Customer support processes and operational efficiency for internal and external clients
Domain
Life Sciences / Order Management
Deliverable
dashboards & analysis
Required skills
Order management, Customer Relationship Management (CRM) systems, ERP systems, process improvement, data accuracy, stakeholder liaison, team leadership, report generation
Preferred skills
Microsoft Office, training material development
Responsibilities
Manage complex customer requirements and escalations, drive process improvements, act as deputy to Team Leader, develop daily customer service reports, lead and facilitate meetings, support new joiner trainings
Seniority
Senior, hands-on IC with team support