Team Leader, Customer Service
Core
Lead a customer service team in a Global Business Services center to ensure high standards of customer relations, drive loyalty, and align with business objectives.
Role type
Senior IC team leader (customer service)
Builds
Customer care strategies and order management processes
Domain
Life sciences / Global Business Services
Deliverable
dashboards & analysis
Required skills
People management, Team leadership, Cross-functional communication, Project support, Data management, Process improvement, Coaching and mentoring, Order management, ERP systems, Analytical skills
Preferred skills
Experience in shared services environment, Intermediate Excel skills (PivotTables), Presentation skills
Technologies
Oracle, SAP, Outlook, PowerPoint, Excel, ERP systems
Responsibilities
Ensure success of daily team operations, Meet key performance metrics for Customer Services, Train and present to other teams on customer care tools, Stabilize Order Teams through coaching and mentoring, Identify and implement improvement opportunities, Manage customer-related data within ERP systems
Seniority
Senior, hands-on IC