Customer Service Manager
Core
Manage and develop customer service teams to ensure effective order management, customer support, and process improvement initiatives.
Role type
Customer Service Manager
Builds
Operational excellence in customer support and order management
Domain
Life Sciences / Scientific Solutions
Required skills
People management (10+ employees), End-to-end order management, ERP systems (SAP, Oracle, JDE), Analytical decision-making, KPI tracking, SLA management, Cross-functional collaboration, Project management, Change management, Stakeholder relationship building, Problem-solving, Escalation handling
Preferred skills
Business Administration or Supply Chain Management background, Project Management certification, Six Sigma certification, Process Improvement methodologies, Additional language skills
Technologies
SAP, Oracle, JDE, Microsoft Office suite
Responsibilities
Manage and develop teams of 10+ employees, Optimize service delivery through cross-functional collaboration, Drive process improvement initiatives, Track key performance metrics and service level agreements, Handle escalations effectively, Guide complex cross-functional initiatives
Seniority
Senior, hands-on IC