Director Service Transformation and Strategy
Core
Strategic and analytical engine driving a global service operations portfolio, building transformation roadmaps and decision-support materials for senior leadership.
Role type
Director, Service Transformation & Strategy
Builds
Integrated transformation roadmaps, executive presentations, KPI dashboards, and strategic narratives for service operations.
Domain
Fintech / Payments / Service Operations
Required skills
Strategic planning, transformation roadmap development, executive storytelling, KPI framework design, root cause analysis, cross-functional stakeholder influence, team coaching
Preferred skills
Contact center/BPO experience, vendor management, financial services domain knowledge, embedded operating role experience
Technologies
PowerPoint, Excel, reporting tools
Responsibilities
Build and maintain integrated transformation roadmaps across active workstreams; Create executive-ready presentations and strategy updates; Define, track, and analyze KPIs and dashboards; Lead cross-functional working sessions to align priorities; Deliver targeted strategic support including deep-dive analyses; Lead and develop analysts by providing coaching and context; Partner with senior leaders to synthesize ambiguity into structured plans.
Seniority
Director, hands-on IC with strategic oversight