Customer Success Associate, Professional Services
Core
Early-career associate supporting the growth of Lifecycle Management Services by connecting with reseller partners to uncover needs and develop opportunities in cybersecurity, networking, hybrid IT, cloud, and AI.
Role type
Junior Business Development / Customer Success Associate
Builds
Professional services opportunities and pipeline for reseller partners
Domain
IT Sales Channel / Professional Services / AI Adoption
Deliverable
client delivery
Required skills
Sales or business development fundamentals, customer discovery, opportunity qualification, CRM data usage, basic AI tool familiarity, proactive communication
Preferred skills
Curiosity about technology, eagerness to learn AI use cases, adaptability
Technologies
Xvantage™ platform, CRM tools
Responsibilities
Reach out to reseller partners to introduce professional services capabilities; Ask questions to understand customer challenges and qualify opportunities for assessments, cybersecurity, cloud, and AI projects; Work with sales and technical specialists to develop relevant solutions; Use AI tools and platform data to identify prospects and manage follow-up; Track activity and maintain an accurate pipeline of opportunities
Seniority
Entry-level, 0-2 years experience