Principal, Enterprise Integration (Technical Engineer)
Core
Principal Technical Support Engineer solving complex, cross-platform technical problems and improving the reliability of Ingram Micro's digital ecosystem.
Role type
Principal, hands-on IC technical support engineer
Builds
Durable product, platform, and operational improvements; AI-assisted troubleshooting workflows
Domain
Enterprise IT, Cloud Operations, SRE, Technical Support
Required skills
distributed systems debugging, cloud operations, SRE practices, incident management, root cause analysis, automation design, observability, technical leadership, cross-functional influence, mentoring
Preferred skills
enterprise commerce platforms, cloud-native architectures, microservices, event-driven integrations, distributed tracing, Python/PowerShell scripting, AI-assisted support engineering
Technologies
Azure, AWS, Datadog, Splunk, Application Insights, REST APIs, microservices
Responsibilities
Lead technical investigations and root cause analysis for major incidents; Define diagnostic standards and reusable investigation patterns; Partner with Engineering and SRE to improve platform reliability; Design and validate AI-assisted troubleshooting capabilities; Mentor Senior and Lead Technical Support Engineers; Establish monitoring and alerting requirements
Seniority
Principal, hands-on IC