Microsoft Fabric / Data Engineer
Core
Provide exceptional service to clients by proactively identifying and resolving complex technical incidents across cross-technology infrastructure.
Role type
Senior Managed Services Engineer (L3)
Builds
Client infrastructure configuration, testing, and operational stability
Domain
IT Managed Services / Cloud / Security / Networking
Required skills
Managed Services experience, ITIL processes, vendor management, complex troubleshooting, automation, knowledge management, mentoring
Preferred skills
Cross-cultural communication, planning under pressure, client-focused approach
Technologies
Cloud, Security, Networking, Applications
Responsibilities
Resolve high-complexity technical incidents and manage SLAs, conduct pre-emptive service incident resolution and operational improvements, mentor junior team members and coach L2 teams, create knowledge articles and provide inputs to automation teams, engage with third-party vendors and update systems
Seniority
Senior, hands-on IC
