Monitoring Operator (8×5) (m/w/d) – Winterthur Area
Core
Provide first-line monitoring and operational support within a Network Operations Centre (NOC) environment, focusing on infrastructure monitoring, event correlation, alert management, and incident triage.
Role type
Monitoring Operator (IC)
Builds
Reliable service operations for infrastructure platforms
Domain
IT Operations / Network Operations Centre (NOC)
Required skills
Infrastructure monitoring, event correlation, alert management, incident triage, basic troubleshooting, ticket management, escalation procedures
Preferred skills
ITIL 4 Foundation, Cisco CCNA, observability platform training, vendor certifications for security/network/storage/compute
Technologies
Network, server, storage, infrastructure monitoring platforms
Responsibilities
Monitor infrastructure services and operational platforms during business hours (8×5), correlate events and alerts, perform first-level incident triage, create and manage tickets, escalate incidents with accurate handover information, execute routine monitoring and housekeeping tasks, support incident coordination and communication with stakeholders
Seniority
Junior to Mid-level, hands-on IC
