Contact Center Expert - Genesys Cloud
Core
Design and deliver end-to-end enterprise-scale contact center solutions across on-premise, cloud, and hybrid environments.
Role type
Senior IC Contact Center Solution Architect/Engineer
Builds
Enterprise contact center platforms (Cisco, Genesys, Webex) for digital transformation
Domain
Telecommunications / Contact Center Technology
Required skills
Genesys Cloud, Cisco UCCE/PCCE, Cisco Webex Contact Center, SIP/VoIP, call routing, CTI integration, API integration, CRM integration, IVR design, omnichannel routing, system troubleshooting, performance optimization
Preferred skills
Hybrid cloud architecture, large-scale migration projects, cross-platform ecosystem knowledge
Technologies
Genesys Cloud, Cisco Unified Contact Center Enterprise, Cisco Webex, SIP, VoIP, APIs, CTI
Responsibilities
Design and deliver end-to-end contact center solutions across on-premise platforms and cloud services; Lead technical implementation and migration projects (on-prem, cloud, hybrid scenarios); Configure and integrate contact center components (IVR, routing, agent desktop, reporting, omnichannel); Troubleshoot and optimize routing logic, performance, and system stability; Work closely with customers, architects, and project teams throughout the full delivery lifecycle
