Implementation Consultant, CCaaS
Core
Lead end-to-end implementation of Sprinklr's CCaaS solutions for enterprise clients in Japan, acting as a strategic advisor to drive platform adoption and business outcomes.
Role type
Senior Implementation Consultant (CCaaS)
Builds
Enterprise contact center solutions and unified customer experience platforms
Domain
Contact Center as a Service (CCaaS), Voice Technologies, Enterprise Software
Required skills
CCaaS implementation, solution architecture, integrations, API design, voice technologies (VoIP, SIP, RTP, WebRTC), project management, stakeholder management
Preferred skills
CRM integrations (Salesforce), scripting/development (JavaScript), global team collaboration
Technologies
Sprinklr, Genesys, Amazon Connect, Cisco Webex, RingCentral, Salesforce, JavaScript
Responsibilities
Lead end-to-end implementation of CCaaS solutions, define implementation strategy and solution architecture, own client engagements as senior point of contact, drive platform adoption, identify risks and optimization opportunities, run discovery workshops and roadmap planning, conduct platform health checks, align stakeholders across product and engineering, mentor junior consultants
Seniority
Senior, hands-on IC with client leadership