Director, Digital and Change Enablement
Core
Enterprise-wide leadership in reshaping the bank's operating model through digitalization, automation, and transformational change to deliver sustainable value.
Role type
Director, Digital and Change Enablement
Builds
Future-state business and operating models, shared services, automated cash ecosystems, and integrated digital client journeys.
Domain
Banking / Digital Transformation / Process Automation
Required skills
Enterprise transformation strategy, shared operating model design, cash automation, digital adoption strategy, process simplification, stakeholder governance, change management, strategic technology planning, benefits realization, organizational culture building
Preferred skills
Experience with intelligent automation, API-enabled ecosystems, embedded finance, data-driven client insights, cross-functional leadership
Technologies
APIs, intelligent automation, data analytics, mobile channels, online banking platforms, self-service channels
Responsibilities
Shape and execute the bank's enterprise transformation agenda; lead cash automation and transaction transformation; drive digital adoption across business segments; simplify processes through automation; establish transformation governance and benefits tracking; build an enterprise-wide culture of digital innovation.
Seniority
Director, strategic leadership & enterprise-wide impact