Care Management Support Asst
Core
Provides non-clinical support to the assessment and evaluation of members' needs, guiding them toward appropriate care and wellbeing resources.
Role type
Senior administrative support specialist (care management)
Builds
Administrative processes and member support workflows
Domain
Healthcare administration / Member services
Deliverable
dashboards & analysis
Required skills
Leadership, Microsoft Office (Word, Excel, Outlook), Healthcare administration, Care resource navigation, Data entry, Policy interpretation
Preferred skills
Microsoft Access, Medical terminology, Medicaid/Medicare/LTC experience, Spanish language
Technologies
Microsoft Office Suite, Microsoft Access
Responsibilities
Manage inbound and outbound calls with members, families, and providers; Develop job aids and training on specific processes; Perform computations and data entry in adherence to metrics; Interpret department policies and adapt procedures.
Seniority
Mid-level, independent contributor
